Frequently Asked Questions (FAQ) – ModernCine Sound

Welcome to ModernCine Sound! We are your trusted partner for premium digital gadgets, conference hall solutions, LED displays, projectors, professional cameras, and AV equipment from top global brands. Below you’ll find answers to the most common questions about our products and services.

1. What products does ModernCine Sound offer?

We specialize in a wide range of audio-visual and digital solutions, including:

• Interactive Flat Panels & Smart Boards – for classrooms and boardrooms

• LED Video Walls & Display Screens – indoor/outdoor, fine pitch

• Projectors & Screens – laser, short-throw, ultra-short-throw

• Professional Cameras – PTZ, DSLR, camcorders, webcams

• Conference Room Equipment – sound bars, microphones, speakers, video bars

• Digital Gadgets – tablets, accessories, streaming devices

• Control Systems & Cables – for complete integration

2. Which brands do you carry?

We partner with leading Indian and international brands to bring you the best technology. Our portfolio includes Optoma, Geeken, Epson, Vivitek, Denon, Taga, Onzo, Maxhub, Vivido, Intech, ViewSonic, JBL, Marantz, and many more. If you are looking for a specific brand, just ask us!

3. Do you offer installation and setup services?

Yes. We provide end-to-end installation and commissioning services. Our certified engineers handle everything from site survey, cabling, mounting, configuration, to user training. We serve both residential and commercial clients across India.

4. What is your warranty policy?

All products sold by ModernCine Sound come with manufacturer’s official warranty unless clearly stated otherwise (e.g., open-box or demo units). Warranty periods vary by brand and product category. We also offer extended warranty and AMC (Annual Maintenance Contract) options on request.

5. Can I get a demo or trial before purchasing?

Absolutely. We encourage you to experience the products firsthand. You can visit our experience centre (location mentioned below) or request an on-site demo for eligible equipment. Contact us to schedule a convenient time.

6. How do I request a quotation?

Simply:

• Call us at +918002416444 (or your number)

• Email us at info@moderncinesound.in

• Fill out the “Get a Quote” form on our website

Our team will revert within 24 hours with a detailed quote tailored to your requirements.

7. Do you provide rental services?

Yes, we do! We offer short-term and long-term rentals for projectors, LED walls, PA systems, cameras, and conference equipment. Ideal for corporate events, exhibitions, weddings, and production houses. Contact us for rental rates and availability.

8. What is your return and cancellation policy?

We strive for 100% customer satisfaction. If a product is found to be defective on delivery, we will replace it immediately. For change-of-mind returns, please refer to our Return Policy page. Customized or bulk orders may have different terms – our sales representative will clarify before you purchase.

9. How do I place an order?

Orders can be placed:

• Online – through our website shopping cart

• Offline – via email or phone, with proforma invoice and payment confirmation

• In person – at our showroom/office

10. Do you ship across India? What are the delivery charges?

Yes, we ship to all states and union territories of India. Shipping charges depend on the product weight, dimensions, and destination. Many products qualify for free shipping – check product page or ask our team.

11. Can I visit your physical store?

Certainly! Our office and experience centre is located at:

Basement, Sisodiya Palace, Near Gorakhnath Complex, Boring Road, Patna, Bihar – 800001

We recommend calling ahead to ensure the products you wish to see are available for demo.

12. Do you offer technical support after purchase?

Always. Our support team is available Monday–Saturday, 10 AM – 7 PM. You can reach us via phone, email, or WhatsApp. We also provide remote assistance for software/configuration issues and on-site service when needed.

13. What payment methods do you accept?

We accept:

• UPI (Google Pay, PhonePe, Paytm)

• Credit/Debit Cards

• Net Banking

• Bank Transfers (NEFT/RTGS)

• Cheque (offline)

• EMI options available on request (for eligible orders)

14. Do you provide solutions for large conference halls and auditoriums?

Yes. We design and supply complete turnkey solutions for auditoriums, boardrooms, houses of worship, and control rooms. This includes LED video walls, projection mapping, multi-camera systems, centralized control, and acoustics. Our team will work with your architect or consultant.

15. I didn’t find my question here. How can I reach you?

We’re happy to help! Please contact us:

Phone: +91 – 9334143034/8877666291
Email: info@moderncinesound.in
Website: https://moderncinesound.in
 Visit us: Rajlaxmi, 1st Lane, Pirmohani, Opposite Uma Cinema, Patna – 800001, Bihar